Hello, my name is Randy Steele. I am the owner and President of European Parts Specialists, Ltd, or EPS for short. We are the company behind epsparts.com, the web site. I have been in the automotive parts business for over 42 years now, having embarked on this career in 1968. After 13 years of Mercedes Benz, Saab, Volvo and Honda dealership parts training and experience, I opened EPS in May of 1981.
When we opened our store in May of 1981, we began a unique business, an auto parts store for only German cars like Mercedes Benz, BMW, Porsche, Audi and Volkswagen; and Swedish cars Volvo and Saab. This was almost unheard of at the time! When we entered the mail order business in the fall of 1981, we also became one of the very first ones doing this. Our web presence began with www.epsparts.com a Mercedes only based web site. Since then, and through several changes and upgrades, we are very proud to offer our latest version of epsparts.com. We feel that this new generation web site, offering Mercedes, BMW, Mini, Audi, Porsche, Volkswagen, Volvo and Saab parts, offers the most comprehensive offering of OE and OEM parts and accessories on the web!
Since our beginning in 1981, we have maintained our presence in the mail order business and our retail parts location, much as we started it. We are large enough to care for all of our customers' needs, yet small enough to care about all of our customers' concerns. This will remain our desire as long as we are in business. We began as a family owned and operated business, and will remain so.
I personally have over 34 years of experience with Mercedes Benz, both on a dealership level, and with EPS. I have gained over 28 years of experience with the other German and Swedish automobiles since opening EPS. Now as we expand our knowledge base and parts availability we strive to continue to provide the same expertise and service our reputation is so well known for. It is this knowledge and experience that we offer as the basis for our ability to care for our customers parts needs.
We have always had a few unique characteristics that have set us apart from other companies, and we do not intend to change these. For instance, it is important to us that all of are customers' needs are taken care of. Therefore we have no minimum order. We take the extra time to insure that the parts arrive in perfect condition, and when the customer needs them. We do this through attention to detail and care in packaging and a variety of shipping methods that allow our customers to choose how much they want to spend on shipping based on how soon they need their parts.
It is critically important to us that our customers are pleased with their experience with EPS and epsparts.com as stated by our mission statement. This is the basis for our "satisfaction guaranteed" return policy.
Our customer base extends throughout the world and we are capable of shipping whatever is needed, be it a moulding clip or a rebuilt motor, with the same 110% effort that our customers have come to expect from us.
We offer a wide enough variety of products at EPS and epsparts.com to enable us to take care of our customers' every need. These include, but are not limited to Factory Original parts (OE), Original Equipment Manufacturer (OEM) supplied parts, high quality after-market parts, tools for purchase and rental; chemical supplies and lubricants, technical information and literature, and a wide variety of useful, performance, and comfort enhancing accessories from both the original car manufacturer and the after-market.
We have always felt that a customer should be educated about what they are buying, so they buy what they want and need, and for the correct reasons. We have taken the time to ensure that this product information is available, so our customers can make educated choices.
We offer a variety of methods of payment, making it easy to purchase from epsparts.com. Whether they want to use MasterCard, Visa, American Express, Discover or PayPal..
With all of the above reasons to make EPS and epsparts.com your supplier for the parts and accessories you need for your fine Import automobile, we hope that you will give us a try. We will do everything we can to ensure that you made the right choice!
Of course, the basis for any on going relationship is communication. We invite our customers to give us the feedback, be it a complement, a complaint, or a suggestion, that will enable us to fine-tune our service to an even higher level. You can do this by calling me, Randy, at +1 (800) 334-2749 or +1 (805) 683-4020 or e-mail me at firstname.lastname@example.org.
Owner, European Parts Specialists, Ltd. and epsparts.com